Last updated: July 2026
Important: This Refund Policy is a professional draft. Placeholder values in [BRACKETS] must be confirmed by the business owner and replaced before publication. This policy should be reviewed by a qualified lawyer before live payment activation.
BotRiders is committed to delivering quality AI-assisted work. If we do not meet the description of a service you have purchased, we will make it right — through a revision, partial refund, or full refund, depending on the circumstances.
This policy applies to all services purchased on botriders.com.
| Scenario | Refund available? | Detail |
|---|---|---|
| You cancel within [REFUND_PERIOD] and work has not started | Full refund | We will process your refund within 5–10 business days. |
| You cancel after work has started (before delivery) | Partial refund | You will receive a refund for the portion of work not yet completed, assessed in good faith. |
| DIY deliverable has been sent but you have not accessed it | Refund at our discretion | Contact us within [REFUND_PERIOD] of purchase. |
| DIY deliverable has been accessed / downloaded | Not eligible | Digital deliverables that have been accessed are not refundable unless materially defective. |
| A scheduled session has been completed | Not eligible | Sessions that have taken place cannot be refunded. |
| We fail to deliver the service as described | Full or partial refund | If we cannot deliver due to our error, we will refund in full. If partial delivery was made, a proportional refund applies. |
| Delivery is significantly delayed beyond the stated timeline due to our fault | Partial refund or credit | Contact us and we will work out a fair resolution. |
| You are dissatisfied with the quality of output | Revision first, then refund review | We offer one round of revisions on Co-Pilot and Full Service orders. If the revised output still does not meet the service description, contact us for a refund review. |
| Delay caused by your failure to provide required inputs | Not eligible | If delivery is delayed because you have not provided required briefing or input materials, no refund is available for that delay. |
Before requesting a refund, please consider whether a revision would resolve your concern. We include the following revision rounds in our service modes:
Revision requests must be submitted within 7 calendar days of delivery.
If you initiate a chargeback with your bank or payment provider before contacting us, we may be unable to resolve the matter directly. We encourage you to contact us first — disputes are almost always resolved faster and more fairly through direct communication than through a chargeback process.
Fraudulent chargebacks may result in account suspension and legal action.
If you are a consumer in the European Union or European Economic Area, you may have additional statutory rights under the EU Consumer Rights Directive, including a 14-day cooling-off period for certain digital service contracts.
However, under Article 16(m) of the EU Consumer Rights Directive, you lose the right of withdrawal for digital content once performance has begun with your consent and acknowledgement that you lose the right of withdrawal. Where applicable, we will ask for this consent during checkout.
These statutory rights apply in addition to, and do not limit, any rights granted by this policy.
For refund questions, please contact: